PCSSC Staff Functions
- PCSSC Management along with Team
- Provide the strategic vision as a multi-campus Engagement Partner
- Service Design and Management
- Liaisons – Client Engagement
- Collaborate with business support organizations to define and configure application automation efforts
- Business Process Improvements, especially for the conversion of manual to automated workloads
-
Level 2 support - Monday thru Friday, 6:00am to 6:00pm. All other hours On- Call
- Tools Administrator / Architect
- Technical configuration for new connections and automation requests
- New technology adoption proof of concept, including scheduling or MFT conversions (like Automic to Control-M or SOA to MFT)
- Level 3 support and product’s vendor technical management
- Coordinators
- Monitoring and management of campus production workloads, 24x7
- Incident Management focal point for automated workflows
- Level 1 support - 24 x 7 x 365
PCSSC Main Number: (510) 664-4770
If you need assistance, please call the main number and leave a message. We will return your call within 5-10 minutes.
Holiday Shift Schedule:
President's Day (Monday, Feb. 18)
Coordinator |
Shift Time |
Tina Miniaci | 6am – 2pm |
Dennis Kelsey | 2pm – 10pm |
Judy Alusa | 10pm – 6am |
Cesar Chavez (Friday, March 29)
Coordinator |
Shift Time |
Dennis Kelsey | 6am – 2pm |
Tina Miniaci | 2pm – 10pm |
Cesar Calara | 10pm – 6am |
Coordinator Shift Schedules - DO NOT CALL A COORDINATOR DIRECTLY
Coordinator |
Shift Time |
Shift Days |
Contact Telephone # |
Charlene Montuya |
6am-2pm |
Mon - Fri |
Cell: (510) 725-1164 Desk: (510) 664-7474 |
Tina Miniaci |
7am-3pm |
Mon - Fri |
Cell: (510) 704-3723 |
Mike Allen |
2pm-10pm |
Mon - Fri |
Cell: (510) 847-2352 |
Sheriann Lee |
3pm-11pm |
Mon - Fri |
Cell: (650) 222-5997 |
Judy Alusa |
10pm-6am |
Mon - Fri |
Cell: (510) 423-8893 |
Dennis Kelsey |
9pm-5am |
Mon, Tues |
Cell: (510) 725-7180 |
Cesar Calara |
9pm-5am |
Thur, Fri |
Cell: (510) 316-6374 |
Dennis Kelsey |
6am-6pm |
Sat, Sun |
Cell: (510) 725-7180 |
Cesar Calara |
6pm-6am |
Sat, Sun |
Cell: (510) 316-6374 |