Who is PCSSC?

   PCSSC Staff Functions

  • PCSSC Management along with Team
    • Provide the strategic vision as a multi-campus Engagement Partner
    • Service Design and Management
  • Liaisons – Client Engagement
    • Collaborate with business support organizations to define and configure application automation efforts
    • Business Process Improvements, especially for the conversion of manual to automated workloads
    • Level 2 support - Monday thru Friday, 6:00am to 6:00pm. All other hours On- Call

  • Tools Administrator / Architect
    • Technical configuration for new connections and automation requests
    • New technology adoption proof of concept, including scheduling or MFT conversions (like Automic to Control-M or SOA to MFT)
    • Level 3 support and product’s vendor technical management
  • Coordinators
    • Monitoring and management of campus production workloads, 24x7
    • Incident Management focal point for automated workflows
    • Level 1 support  - 24 x 7 x 365

PCSSC Main Number:  (510) 664-4770 

If you need assistance, please call the main number and leave a message.  We will return your call within 5-10 minutes.

Holiday Shift Schedule:

Christmas Eve (Dec 24) - DO NOT CALL A COORDINATOR DIRECTLY

Coordinator

Shift Time

Shift Days

Contact Telephone #

Dennis Kelsey

6 am – 6 pm

Christmas Eve

Cell: (510) 725-1164

Judy Alusa

6 pm – 6 am

Christmas Eve

Cell: (510) 423-8893

Christmas Day (Dec 25) - DO NOT CALL A COORDINATOR DIRECTLY

Coordinator

Shift Time

Shift Days

Contact Telephone #

Charlene Montuya

6 am – 6 pm

Christmas Day

Cell: (510) 725-1164

Judy Alusa

6 pm – 6 am

Christmas Day

Cell: (510) 423-8893

New Year's Eve (Dec. 31) - DO NOT CALL A COORDINATOR DIRECTLY

Coordinator

Shift Time

Shift Days

Contact Telephone #

Tina Miniaci

6 pm – 6 am

New Year's Eve

Cell: (510) 704-3723

Judy Alusa

6 pm – 6 am

New Year's Eve

Cell: (510) 423-8893

New Year's Day (Jan 1) - DO NOT CALL A COORDINATOR DIRECTLY

Coordinator

Shift Time

Shift Days

Contact Telephone #

Sheriann Lee

6 am – 6 pm

New Year's Day

Cell: (650) 222-5997

Judy Alusa

6 pm – 6 am

New Year's Day

Cell: (510) 423-8893

Coordinator Shift Schedules - DO NOT CALL A COORDINATOR DIRECTLY

Coordinator

Shift Time

Shift Days

Contact Telephone #

Charlene Montuya

6am-2pm

Mon - Fri

Cell: (510) 725-1164

Desk: (510) 664-7474

Tina Miniaci

7am-3pm

Mon - Fri

Cell: (510) 704-3723

Mike Allen  

2pm-10pm

Mon - Fri

Cell: (510) 847-2352

Sheriann Lee

3pm-11pm

Mon - Fri

Cell: (650) 222-5997

Judy Alusa

10pm-6am

Mon - Fri

Cell: (510) 423-8893

Dennis Kelsey

9pm-5am

Mon, Tues

Cell: (510) 725-7180

Cesar Calara

9pm-5am

Thur, Fri

Cell: (510) 316-6374

Dennis Kelsey

6am-6pm

Sat, Sun  

Cell: (510) 725-7180

Cesar Calara

6pm-6am

Sat, Sun

Cell: (510) 316-6374