Who is PCSSC?

   PCSSC Staff Functions

• PCSSC Management along with Team
• Provide the strategic vision as a multi-campus Engagement Partner
• Service Design and Management

• Liaisons – Client Engagement
• Collaborate with business support organizations to define and configure application automation efforts
• Business Process Improvements, especially for the conversion of manual to automated workloads

• Level 2 support - Monday thru Friday, 6:00am to 6:00pm. All other hours On- Call

• Tools Administrator / Architect
• Technical configuration for new connections and automation requests
• New technology adoption proof of concept, including scheduling or MFT conversions (like Automic to Control-M or SOA to MFT)
• Level 3 support and product’s vendor technical management

• Coordinators
  • Monitoring and management of campus production workloads, 24x7
  • Incident Management focal point for automated workflows
  • Level 1 support  - 24 x 7 x 365

PCSSC Main Number:  (510) 664-4770 

If you need assistance, please call the main number and leave a message.  We will return your call within 5-10 minutes.

Holiday Shift Schedule:

Christmas Eve (Dec 24) - DO NOT CALL A COORDINATOR DIRECTLY

Christmas Day (Dec 25) - DO NOT CALL A COORDINATOR DIRECTLY

New Year's Eve (Dec. 31) - DO NOT CALL A COORDINATOR DIRECTLY

New Year's Day (Jan 1) - DO NOT CALL A COORDINATOR DIRECTLY

Coordinator Shift Schedules - DO NOT CALL A COORDINATOR DIRECTLY